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Friday Poll: Amtrak’s Seven-Month Response Time


Amanda Carpenter, a sometime political operative and current CNN commentator, became stuck in an Amtrak station elevator in February, and she posted on Twitter at the time to describe her situstion. Seven months later, an Amtrak representative tweeted back to ask if she still needed help:

tweet

Carpenter obviously pushed the elevator’s help button also; her tweet was a way to hold Amtrak publicly accountable at the time.

So, was Amtrak surprisingly slow in its response, about as expected, or surprisingly fast in reply (where about expected and surprisingly fast are about your estimation of Amtrak’s abilities, not whether someone should be rescued promptly). Needless to say, the elevator should have been working properly so that passengers never risked being stuck inside.

3 comments for “Friday Poll: Amtrak’s Seven-Month Response Time

  1. Cathy
    09/09/2016 at 9:45 AM

    Thank you for describing the story this way. Some people would have taken a cheap shot at her by treating her as a dumb blonde. Focusing on the quality of service shows your equality oriented perspective. You have some big fans on campus for some of critical issues we face. Have a good day.

    • JOHN ADAMS
      09/09/2016 at 10:25 AM

      My pleasure. I write as I believe. Best to you –

  2. Karl
    09/09/2016 at 9:47 AM

    yeah I guess the Amtrak guy thought they had tons of food in the elevator